These mandatory terms and conditions apply to mutual trade relations, conditions, rules, rights and obligations between you as the purchaser (the buyer) and the owner of Internet business marmeladovazahrada.cz (the seller). The operator of the online store is the company SHS Agentura, s.r.o., Běžecká 2, 16000 Prague 6, IČ 26186853, DIČ: CZ26186853. The customer confirms that they accept the trading conditions for supply of goods declared by the seller by purhasing goods.


The condition for the fulfillment of the electronic order is to fill all required data and information provided in the order form. Only information necessary for reliable delivery of the goods is required (such as name or company name, address, phone number and e-mail).

The buyer can place an order in the online shop or by e-mail. After entering the order into the order system (after the buyer receives an e-mail confirmation of the order) an order is considered placed and purchased on the basis of valid legal norms and therefore binding.

Seller reserves the right to taking orders in his allotted time as follows: Monday to Friday from 9:00 to 17:00. If your order reaches us beyond the allotted time, it will be processed during the following allotted time. Seller reserves the right to send the orders via a selected carrier, unless another carrier is agreed up by both seller and buyer.

By placing the order the buyer confirms they are18 years of age or older. At the same time buyer acknowledges and agrees with the fact that seller may ask for proof of age based on § 12 para. 1 Char. a) Act no. 379/2005 Coll., as amended, ie. that the buyer is a person younger than 18 years (e.g. by submitting a copy of a picture or an identity document of the buyer). At the request of the seller, buyer is obliged to respond within a reasonable period to be determined by seller. Failure to provide a proof to seller is a reason to cancel the order and withdraw from the purchase contract by  seller.


Seller reserves the right to change prices in the shop without prior notice to customers. Prices quoted on the website are always valid and binding at the time of the order. After ordering the goods any changes in prices in the online store do not affect the price that was listed in the order.

The seller is VAT registered.

The price of the goods plus an amount for shipping and payment via mail order or courier company include:

Small package: 110, - CZK

Big package: 150, - CZK

Payment is by cash on receipt of the goods from the carrier or transfer before shipment. The price for delivery is 30, - CZK.


The goods are dispatched as soon as possible. Normally within 2 days, a week after order confirmation maximum.

Transportation of goods takes place every working day except Saturday and Sunday through courier service, which will inform the buyer by telephone about the delivery date.

The consignment can be sent to any address in the Czech Republic and Slovakia.


It is possible to cancel the order any time before shipping via e-mail at info@marmeladovazahrada.cz.

In accordance with Law no. 367/2000 buyer as a private person (not a contractor) has the right to withdraw from the contract within 14 days of receipt of the goods. If buyer chooses to withdraw at this time, it is necessary to observe the following procedures and conditions:

Contact the seller in writing and file an application for withdrawal. The request must specify the order number, purchase date and account number or address for a refund.

Returned goods must be in original undamaged packaging, unused, undamaged and with accompanying original proof of purchase. It is always necessary to ensure the returned goods so as to avoid during transport damage it.

Goods cannot be sent back on COD, such shipment will not be accepted. It is recommended to insure the goods, sent as fragile.

In compliance with the above stated procedures and conditions for returning goods refund will be sent by postal order or money transfer to the customer's account within 5 working days from receipt of goods.


The seller is entitled to cancel the order (by prior agreement with the buyer) in the following cases:

if they have reasonable doubt about the true identity of the buyer,

it they are unable to deliver the goods within the deadline,

if the goods are no longer available.

In the event that the buyer has paid part or all of the purchase price, this amount will be transferred back to his account or address as soon as possible.


All data obtained from customers is used solely for internal use by seller. This data is stored in an internal database and are secured against misuse. The customer has the right to request to be deleted from the database.

No data are provided to third parties. The exception to this provision is an external carrier, which is on the order passed strictly necessary customer data to ensure smooth delivery of goods.

Customer information is stored in compliance with applicable laws of the Czech Republic (Law on Personal Data Protection No. 101/2000 Coll.).


During the delivery, company is liable for damages caused during transport.

Upon delivery, the supplier is not liable for damages caused by improper handling or storage of goods by the customer. Seller shall be governed by the relevant provisions of the Civil Code and the Law on Consumer Protection.

In the case of a complaint, use contact e-mail: info@marmeladovazahrada.cz.



1. All products are covered by statutory warranty period from the date of sale (dispatch).

2. The buyer is obliged to check the product at the delivery time to detect any obvious defects, which the received product might have. If the recipient finds obvious defects (eg. damaged packaging) they may refuse the delivered goods.

3. In the event that upon receipt of the product and the check of the buyer discovers a defect (ie. e.g. a poor fitting plugs, etc.), they shall contact the seller as soon as possible by e-mail: info@marmeladovazahrada.cz. In the subject line of e-mail, the buyer will write "complaint".

4. The customer will be contacted in the earliest possible time.

5. It is neccessary to send a copy of proof of purchase, which is attached to the delivery of goods  along with the claimed product.

6. After the delivery, provider is not liable for damages caused by improper handling or storage of goods by the customer.

Complaints are handled individually.


These terms and conditions apply to the extent and wording that appears on the website of the seller on the day of sending electronic orders.

By sending the electronic order, the buyer confirms that he accepts the price for the ordered goods including possible dispatch and transportation costs and trading conditions and provisions in force at the moment of making and sending orders.

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